Who is PoleBaseCovers.com?
PoleBaseCovers.com is a manufacturer of custom pole base covers located in Southern California, that sells through Lighting and Electrical Wholesalers and can ship to customers nationwide.

How long will it take to receive my order?
Orders for standard stock sizes typically take 1-2 weeks for delivery. However, standard size ABS Base Covers that are in stock can usually ship next day. Custom orders typically take 3-4 weeks. After you place your order you will be contacted by email to confirm your order has been received.

What if I have problems ordering on this site or want to place my order over the phone?
You can use the "Request for Quote" section of our website if you have questions or need pricing. Or you contact a customer service representative at customerservice@lightingsupplyguy.com or 949-589-3020.

Can custom paint colors be ordered?
Yes, we can provide custom paint finishes for a small additional charge. You will need to mail us a paint swatch or you can email us a manufacturer color code. If you have a color code you can email it to: customerservice@polebasecovers.com. There is an additional charge (based on quantity) for custom paint finishes so a quote will be provided prior to finalizing your order.

Is there a Return Policy on Base Covers?
Standard Size Base Covers with either our standard bronze, black or white finish can be returned within 30 days. We require you to contact us within 20 business days after receiving your base covers to notify us of your return request. Products must be in new condition (never installed) and customer will be charged a 15% restocking fee plus the cost for shipping. The refund will be provided within 10 days of receipt of the return.

What is the warranty on Base Covers?
All ABS Base Covers are warranted to be free from defects for one year from date of purchase. In addition, ABS Base Cover paint finishes are warranted not to chip, fade, or peel for five years from date of purchase. All metal and aluminum base covers have a powder-coated finish that is warranted not to chip, fade, or peel for two years from date of purchase.

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